Privacy Policy

1. Who We Are

Arveo Digital ("Arveo Digital," "we," "us," or "our") operates an AI voice receptionist service for home service businesses. This Privacy Policy explains how we collect, use, store, and protect information when you use our website at arveo.ai and our AI receptionist service (together, the "Service").

Privacy inquiries may be directed to privacy@arveo.ai.

2. Information We Collect

We collect information in the following categories:

Business & Account Information

When you sign up for Arveo Digital, we collect information you provide directly, including:

• Business name, type, and service area
• Contact name, email address, and phone number
• Business hours, services offered, and pricing guidance you provide during onboarding
• Billing information (processed by our payment processor — we do not store raw card numbers)

Call Data & Recordings

As part of operating the AI receptionist service, we collect data related to calls handled by your AI agent:

• Caller phone numbers and call metadata (date, time, duration)
• Audio recordings of calls handled by the AI agent
• AI-generated call summaries, transcripts, and booking information

Usage & Technical Data

When you visit our website or use your client portal, we may collect:

• IP address, browser type, device type, and operating system
• Pages visited, time spent, and navigation patterns
• Referring URLs and search terms
• Cookies and similar tracking technologies (see cookie information below)

Communications

If you contact our support team, we retain records of your communications including emails, chat transcripts, and notes from support interactions.

Cookies

We use cookies and similar technologies to operate the website, remember your preferences, analyze usage, and support marketing. You may control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

3. How We Use Your Information

We use the information we collect to:

• Operate and deliver the Service — configure your AI agent, provision your phone number, handle calls, and route bookings and notifications to you;
• Process payments — charge subscription fees and issue refunds;
• Communicate with you — send account confirmations, call reports, service updates, and support responses;
• Improve the Service — analyze call data in aggregate to improve AI performance, language models, and call handling logic;
• Comply with legal obligations — retain records as required by law and respond to valid legal requests;
• Protect our rights and users — detect, investigate, and prevent fraud, abuse, or security incidents.

We do not use your data for automated decision-making that produces legal or similarly significant effects on you without human review.

4. Call Recordings

The Arveo Digital service records calls handled by your AI receptionist. These recordings serve as the basis for call summaries, transcripts, and quality review. You are responsible for ensuring that callers are notified of recording where required by applicable law (including two-party consent states).

Retention: Call recordings are stored for 90 days from the date of the call, after which they are permanently and automatically deleted from our systems. Call summaries and metadata may be retained longer for reporting and account history purposes.

You may request early deletion of specific recordings by contacting privacy@arveo.ai. We will process such requests within 30 days.

5. Sharing & Third Parties

We do not sell your personal data or your callers' data to third parties. We do not share your information with data brokers, advertisers, or marketing platforms for their own use.

We share information only in the following limited circumstances:

• Service providers: We use third-party vendors to operate the Service, including telephony providers, AI voice infrastructure providers, cloud hosting services, and payment processors. These vendors are contractually bound to use your data only as necessary to provide services to us.
• Legal requirements: We may disclose information if required by law, regulation, court order, or valid legal process, or to protect the rights, property, or safety of Arveo Digital, our customers, or others.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will provide notice of any such transfer.
• With your consent: We will share information with third parties when you explicitly authorize us to do so.

6. Data Retention

We retain different categories of data for different periods:

Data Type	Retention Period
Call recordings (audio)	90 days, then permanently deleted
Call summaries & transcripts	Duration of account + 1 year
Account & billing records	7 years (legal & financial compliance)
Onboarding & configuration data	Duration of active subscription
Support communications	3 years after resolution
Website analytics (cookies)	Up to 2 years

When your account is closed, we begin deletion of personal data within 90 days, except where we are required to retain it by law or for legitimate business purposes such as resolving disputes or enforcing our agreements.

7. Security

Arveo Digital implements commercially reasonable administrative, technical, and physical safeguards to protect the information we hold. These include encrypted data transmission (TLS), access controls, and regular security reviews of our infrastructure.

No system is completely secure. While we work hard to protect your data, we cannot guarantee that unauthorized parties will never circumvent our measures. If you become aware of any security concern related to your account, please contact us immediately at privacy@arveo.ai.

8. Your Rights — CCPA & General Privacy

Depending on your location, you may have the following rights regarding your personal data:

• Right to know: You may request a summary of the personal data we hold about you and how we use it.
• Right to delete: You may request deletion of personal data we have collected about you, subject to certain exceptions (e.g., data required for legal compliance).
• Right to correct: You may request correction of inaccurate personal data.
• Right to opt out of sale: We do not sell personal data. No opt-out is required for this activity.
• Right to non-discrimination: We will not discriminate against you for exercising your privacy rights.
• Right to data portability: You may request an export of your account data in a machine-readable format.

California residents (CCPA): If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know specific pieces of information collected about you, and to opt out of the sale of personal information. As noted, we do not sell personal information.

To exercise any of these rights, contact us at privacy@arveo.ai with your name, email address, and a description of your request. We will respond within 45 days. We may need to verify your identity before fulfilling your request.

9. Children's Privacy

The Arveo Digital service is intended solely for business use by adults. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected personal data from a child under 13, we will delete that information promptly. If you believe we may have collected such information, please contact us at privacy@arveo.ai.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email and update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

The most current version of this policy is always available at arveo.ai/privacy.

11. Contact Us

For privacy-related questions, data requests, or concerns, please contact:

• Privacy email: privacy@arveo.ai
• General support: support@arveo.ai
• Website: arveo.ai

We will respond to all privacy inquiries within 45 days. If you are not satisfied with our response, you may have the right to lodge a complaint with a data protection authority in your jurisdiction.